Terms of Service

Segmiq is a revenue operating system for service businesses. It currently includes:

• Segmiq CRM — lead capture, scoring, routing, pipeline, quotations, documents, customer hub, team performance, and related dashboards. Workspaces may be agency-managed, company-owned, or solo.
• Segmiq Cloud — project documentation, media storage, public portfolios, and lead capture from those profiles.
• WhatsApp Sales Hub — notifications, templates, and optional inbox pairing so conversations can be handled inside Segmiq.
• Agentic AI and Company Brain — optional intelligence and agent features that score, brief, coach, retrieve approved company knowledge, and (where enabled) act under the customer’s autonomy settings.
• Related surfaces — public landing pages and instant forms, Facebook Lead Ads ingestion, billing, help centre, blog, and mobile apps for sales and field documentation.

Features depend on the plan, industry modules, and settings you enable. We may add, change, or withdraw features as we improve the product. Segmiq CRM and Segmiq Cloud share an account system but may be billed as separate products.

We do not guarantee any particular volume of leads, conversion rate, or revenue. Results depend on your market, ads, team, and how you use the tools.

You must be at least 18 and able to form a binding contract. Provide accurate information and keep it current. You are responsible for credentials, for activity under your accounts, and for the users you invite.

Accounts may be created by invitation, by an agency for a client, or by self-signup (for example Segmiq Cloud). Notify us at legal@segmiq.com if you suspect unauthorised access.

We may require or recommend multi-factor authentication for some roles. Organisation administrators may set MFA and session policies for their workspace.

Fees are as shown at signup, on the pricing page, or on the invoice or subscription we issue. Unless we agree otherwise in writing:

• Amounts are quoted in United States Dollars (USD).
• CRM plans are billed per client company, monthly or annually (annual catalogue pricing charges ten months up front).
• Cloud may be offered on its own plan. CRM and Cloud are not interchangeable credits.
• Paid subscriptions are billed in advance. Fees are non-refundable except where required by law or we expressly agree.
• We invoice rather than charging cards on file. You pay by the methods we publish (typically bank transfer or mobile money) and may need to submit proof of payment.
• Late or missing payment may lead to reminders, past-due status, and suspension after any grace period on the subscription.

Where an agency manages your workspace, the commercial terms in that service agreement apply alongside these Terms. Advertising spend on Meta or other networks is paid by you to that network and is not part of Segmiq’s fees.

We may change list prices with reasonable notice. Changes do not rewrite an amount already snapshotted on an active invoice or subscription unless we say so.

You agree not to:

• Use the Service for illegal, fraudulent, deceptive, or harmful purposes.
• Send unsolicited or unlawful messages (spam) via WhatsApp, email, or any other channel.
• Collect or contact people without a lawful basis, including required consent for messaging.
• Violate Meta, WhatsApp, or any other integrated platform’s terms.
• Upload malware, or attempt to probe, bypass, or disrupt security, rate limits, or access controls.
• Copy, resell, sublicense, or reverse-engineer the platform except as allowed by law.
• Impersonate another person or business, or publish false public-profile information.
• Use AI features to generate unlawful, misleading, or infringing content, or to make promises the business cannot keep.
• Interfere with another customer’s workspace or scrape the Service.

We may suspend or terminate accounts that violate these rules, with or without prior notice depending on severity.

You retain ownership of content you put into the Service (leads, files, branding, conversation content, Cloud media, playbooks, and similar). You grant Segmiq a non-exclusive licence to host, process, transmit, and display that content solely to provide and secure the Service, including through sub-processors and AI providers described in the Privacy Policy.

You are responsible for:

• The accuracy and lawfulness of content you upload or publish, including public Cloud profiles and landing pages.
• Having a lawful basis to store and contact prospects, and for your own privacy notices to them.
• Reviewing customer-facing messages, quotations, and agent output before they go out — especially in higher-autonomy modes.
• Configuring Company Brain with facts you stand behind (service areas, prices, FAQs, voice). The agent must not be used to invent coverage, discounts, or legal commitments.
• Users you invite and the permissions you grant them.

We may remove content that we reasonably believe violates these Terms, others’ rights, or the law.

AI features are optional tools. They may send workspace context to third-party model providers to generate scores, briefs, suggested messages, insights, or agent actions. Output is probabilistic: it can be wrong, incomplete, or outdated.

You choose autonomy settings (for example assist, copilot, or autopilot) and which capabilities are on. Restricted actions stay with a human. You remain responsible for compliance, for what prospects receive, and for decisions you make using AI output. Segmiq does not warrant that AI will achieve any sales result or that it will always escalate when a person would have.

We do not use your customer content to train our own foundation models. We do not sell it.

WhatsApp and similar integrations depend on Meta and other providers. Their availability, template approval, and account status are outside our control. If a provider suspends or changes its service, we will work to restore functionality but cannot guarantee uninterrupted messaging.

Public profiles, share links, landing pages, and instant forms are visible to anyone with the link (and may be indexed if you publish them that way). Do not put secrets there. You are responsible for the impression those pages create.

Segmiq and its software, design, templates, documentation, and brand are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your paid or permitted subscription, solely for your internal business purposes.

Landing-page, quote, and similar templates may be used inside the Service. They may not be extracted and reused as a competing product. Feedback you send us may be used to improve the platform without obligation to you.

The Service relies on third parties including Meta, Supabase, Vercel, Cloudflare, Resend, and AI model providers. Your use of a connected integration is also subject to that provider’s terms. We are not responsible for their outages, policy changes, or how they handle data once it is in their systems, beyond the contracts we have with them.

Each party may receive non-public information from the other. The receiving party will protect it and use it only to perform under these Terms.

If you ask for hands-on help, we may use Support Access: time-limited, scoped, logged access to your workspace, which you (or a second admin, depending on settings) approve and can revoke. We treat that access as confidential customer data.

We aim for high availability but do not guarantee uninterrupted or error-free service. Maintenance, third-party outages, and events outside our reasonable control may affect access.

To the extent permitted by law, the Service is provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, or non-infringement. Any figures shown in marketing or dashboards are illustrative of the product, not a promise of your results.

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.
• Segmiq’s total aggregate liability arising from these Terms or the Service is limited to the fees you paid us for the Service in the three (3) months before the event giving rise to the claim, or USD 100, whichever is greater.
• We are not liable for acts or omissions of Meta, WhatsApp, model providers, or other third-party platforms.

Nothing in these Terms excludes liability that cannot be excluded under Zimbabwean law, including for fraud or death or personal injury caused by negligence where that cannot be limited.

You agree to indemnify and hold harmless Segmiq, Adlense Network, and our directors, employees, and agents from claims, damages, and reasonable legal fees arising from your content, your messaging, your use of AI features, your violation of these Terms, or your violation of third-party rights (including Meta policies and data-protection duties you owe to prospects).

These Terms apply while you use the Service. You may stop using it at any time. Cancellation, notice periods, and final invoices follow your subscription or service agreement. Where a company workspace is billed by an agency, that agency’s process may apply.

We may suspend or terminate access for breach, non-payment, legal risk, or prolonged inactivity. On termination, access ends. You should export data you need beforehand. We will handle remaining data as described in the Privacy Policy (typically a 90-day window for customer content, then deletion, subject to legal holds and backups).

We may update these Terms. We will change the “last updated” date and, for material changes, give reasonable notice by email or in the Service. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

These Terms are governed by the laws of Zimbabwe. Disputes will first be addressed through good-faith negotiation for at least 30 days. If unresolved, disputes will be referred to arbitration in Harare, Zimbabwe, or to the courts of Zimbabwe.

• Entire agreement — these Terms, the Privacy Policy, and any written service or subscription agreement between you and Segmiq (or, where applicable, your agency) form the complete agreement. If a signed service agreement conflicts with these Terms on fees or service levels, that agreement controls for those points.
• Severability — if a provision is unenforceable, the rest remains in effect.
• Assignment — you may not assign these Terms without our written consent. We may assign them in a merger, acquisition, or sale of the business.
• No waiver — failure to enforce a provision is not a waiver of the right to enforce it later.
• Notices — we may notify you via the email on your account. Notices to us: legal@segmiq.com.

Adlense Network trading as Segmiq
No 8 Roosevelt Road, Winston Park, Marondera, Zimbabwe
Phone: +263 71 855 8160
Legal: legal@segmiq.com